Refund policy

Order Cancellations

If you need to cancel your order before it ships, please contact me as soon as possible at contact@piecesbyemily.com or through my website contact form.

Returns and Exchanges

I want you to love your jewelry! If you’re not completely satisfied with your purchase, please contact me within 14 days of delivery to request a return or exchange. 

Return Conditions: Items must be unworn, undamaged, and in their original condition to qualify for a return or exchange.

Return Shipping: Customers are responsible for return shipping costs.

Refunds: Once your return is received and inspected, your refund will be processed within 7 days to your original payment method.

Questions: If you have any questions or would like to start a return or exchange, please contact me at contact@piecesbyemily.com or through my website contact form.

Damaged Items

Every piece is carefully packaged to arrive safely. In the rare event that your jewelry arrives damaged during transit, please contact me within 14 days of delivery with your order number and a photo of the damage.

I’ll be happy to send a replacement at no additional cost to you. If a replacement isn’t possible, a full refund will be issued.