FAQ
Everything you need to know about ordering, shipping, jewelry care, and how I make my pieces. Can’t find what you’re looking for? Contact me anytime.
Materials & Process
What materials do you use?
I make each piece by hand, combining gemstones and pearls with sterling silver or 14k gold-filled components. I choose materials for their color, texture and the way they work together, creating simple pieces that are easy to make your own.
- Sterling silver: I use .925 sterling silver, an alloy containing 92.5% silver. Its bright finish complements the cool tones in many of my designs. Sterling silver can develop tarnish over time, so gentle cleaning and dry storage help keep it looking its best.
- 14k gold-filled: I use 14k gold-filled components for the rich color of gold at a more accessible price than solid gold. Gold-filled metal has a substantial layer of real 14k gold mechanically bonded to a base-metal core using heat and pressure. This layer is much thicker than standard gold plating, making it more resistant to everyday wear. It is different from gold-plated or vermeil jewelry, which has gold deposited onto the surface. With gentle care, gold-filled jewelry is a lasting choice for everyday pieces.
- Natural gemstones: I choose stones for their color, pattern, and character, from soft pink rose quartz to deep blue lapis lazuli. The small variations in each stone are part of what I love about working with natural materials.
- Freshwater pearls: I use freshwater pearls for their soft luster and subtle variation in shape and color. I pair them with gemstones or let them stand on their own in simpler designs.
Shipping & Delivery
How long will it take to receive my order?
I usually need 1–3 business days to make, pack and ship your jewelry. After shipping, standard U.S. delivery typically takes another 3–5 business days, so please allow about 4–8 business days in total.
I offer free standard U.S. shipping with no minimum purchase. International delivery times vary by destination and customs processing. Delivery estimates are not guaranteed.
Can I track my order?
Yes. When I ship your order, you'll receive a shipping confirmation email at the address you used at checkout. It includes your tracking number and a link to follow your package.
If you can't find the email or need help with tracking, send me a message.
Do you offer expedited shipping?
Yes. I offer expedited U.S. shipping through USPS Priority Mail for $10. Delivery typically takes 2–3 business days after shipping. My usual 1–3 business day making time still applies; expedited shipping speeds up delivery, not production.
If you need a piece by a particular date, please contact me before ordering.
Do you ship internationally?
Yes. I offer international shipping, with rates calculated at checkout for your delivery destination and order. Any customs duties or import taxes are the customer's responsibility. Delivery times vary by destination and customs processing.
Returns & Exchanges
Can I return or exchange a piece?
Yes. Please contact me within 14 days of receiving your order to request a return or exchange. Items must be in their original condition; I can't accept worn or damaged items. If your jewelry arrives damaged, please contact me right away.
You are responsible for return shipping. I process refunds within 7 days of receiving your returned item.
Jewelry Care
How should I care for my jewelry?
I recommend removing your jewelry before showering, swimming or applying perfume. Store it somewhere dry, and follow the care guidance for its particular gemstone and metal.